How it works
- The client submits their request via the Freshdesk portal or by email to support@techniconcept.ch.
- techniConcept evaluates the duration of the intervention.
- If the intervention takes less than an hour, it is performed directly.
- If the intervention takes more than an hour, an estimate is sent to the client for approval.
- The intervention is carried out once the client's approval is received. The hours worked are then recorded in our system.
Your benefits
- Tiered pricing based on the volume of hours ordered.
- Guaranteed responsiveness by contract.
- Simplified management: a single point of contact, one invoice.
- Service continuity thanks to our team.
- Flexibility: unused hours are carried over to the following year.
- Complete transparency with an hours report available on request.
Response Time
- Critical bug: Our team intervenes within 2 business days.
- Support request or non-critical bug: The intervention is scheduled within 3 to 4 business days.
- Minor modification: The intervention time frame is 5 to 8 business days.
- Long-term intervention: For any work estimated to take more than 8 hours, a detailed proposal will be submitted to you.
Express intervention
You can request an express intervention to resolve a critical bug or an urgent modification. Simply indicate "Priority: urgent" in your request.
Response time: We will intervene within 2 to 4 hours.
Pricing: The time spent will be increased by 150% compared to your usual package.