Challenges
Celsa-Charmettes wanted to modernize its online services. The goal was to enable customers to place orders and request quotes directly on their website, while ensuring that the tool was simple and accessible to everyone, regardless of age or digital skills.
Our solutions
We designed an easy-to-use online management system for both customers and the Celsa-Charmettes team. Customers can now submit their requests independently. On the management side, the console allows orders to be tracked and processed quickly, reducing internal work time. To ensure intuitive use, we conducted tests with various users to optimize the customer experience.
The benefits
Greater autonomy for customers
Users can now place their orders and request quotes directly online, quickly and easily, without having to rely on telephone or email contact.
Time savings for the team
The management console centralizes all requests and simplifies their tracking. The result: fewer repetitive tasks and faster order processing.
An optimized user experience
Tests carried out with a variety of profiles have made it possible to create a clear and intuitive user journey that is accessible to everyone, regardless of age or level of digital literacy.
A more fluid organization
Digitizing the process allows the company to better structure its order management and respond more quickly to customer requests.
Partners
This project was carried out in collaboration with the Inventaire agency, which managed the creative aspect of the design and ensured consistency in the user experience.
